To make sure you receive the latest downtime notifications on ioTORQ LEAN, please follow these simple steps to verify that your device is properly set up for push notifications.
iOS (iPad and iPhone) Instructions
When you first open your application after installation, a permissions popup will be displayed asking you if you would like to have Notifications. To start using the push notification feature, please select "Allow".
If you are having trouble receiving push notifications, unable to see the popup above, or have accidentally selected "Don't Allow" in the popup, please refer to the instructions below on how to enable it via the device settings.
How to enable push notification permissions in the device settings
Step 1: Open Device Settings by tapping on the settings icon
Step 2: Scroll down the left side bar and find ioTORQ LEAN. Here you will find all app-related device settings including Notifications and Background App Refresh.
Note: If not yet enabled, please enable Background App Refresh (the switch will turn green).
Step 3: Select Notifications to customize notification settings
Step 4: Ensure that "Allow Notifications" is enabled and "Lock Screen", "Notification Center" and "Banners" alerts are checked.
To receive timely notifications, please match the your device's settings with the settings below.
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